Seminar: WOW the Customer! Through World Class Customer Service Delivery
Learn how to WOW customers!
Providing world class customer service is what will keep your customers coming back.
World class customer service will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.
In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.
Simple attitudes about the customer being “number one” or providing “first class” service are not enough. We will present value-based training approach to meet or exceed the expectations of ALL customers, both external and internal.
This training seminar on providing world class customer service gives you the skills you need to communicate with professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
- Increase the return on your customer service dollars
- Make your customers feel important and appreciated
- Reduce stress and turnover in customer service jobs
- Move into Customer Value vs Satisfaction
- Become a master in the art of listening
- Say “no” and be firm without antagonism
What they say about JET: “This training is effective by teaching us how to be successful and more confident” ~ Jaylissa M., Ticket Office – University of Arizona
“This was a reminder we all can use in the workforce no matter what field of work we’re in.” ~ Delorcia T., A/R Specialist – Coconino Community College
“Very detailed and gave good examples” ~ Felicia S., Surveillance Operator – Elk Valley Casino