Professional Development Training

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This course is ideal for new supervisors, management trainees, those in management who have not had formal training and those who are hungry for leadership, but reluctant to take the role.

This powerful workshop on leadership skills for managers will make your transition smoother and more successful. You'll use what you learn right away. If a tough problem comes up, you'll know how to handle it. When you're faced with a crisis, you'll react with confidence. You'll be better equipped to keep your people motivated, productive, and on target.

This training also provides participants the opportunity to gain the latest practical leadership skills, develop the confidence to step into leadership, pinpoint their now strengths and style and use techniques to overcome barriers between the manager and their team.

Participants will also learn cutting edge strategies savvy managers are using to drive their careers, teams and organizations forward.

Adopting a manager mindset • Knowing the expectations of your boss, subordinates, peers, and clients • Understanding the business, yourself, and others • Building effective relationships • Identifying communication approaches to flex with different styles and situations • Using a structured approach to plan and organize work • Getting an overview of delegation techniques, knowledge, and attitudes • Applying methods for setting priorities • Creating solutions to management challenges

Most people know someone who seems to make every situation toxic and impossible. Pointing out that these people are difficult and demanding won't get you anywhere, though — odds are, they don't even see a problem. Whether the issue is caused by a personality disorder or some other underlying issue, you can learn how to navigate interactions with impossible people and preserve your own sanity.

Everyone has his or her own character style. How people respond to you is a direct reflection of how you treat them. In this session discover simple models for understanding different personality styles and adapt your style to be a more effective person.

Often times workplace conflict is birthed through these difficult personalities. Resolving these conflicts is a useful way to bring important issues to light, open the lines of communication and strengthen relationships. Unmanaged conflict in the workplace can lead to reduced levels of teamwork and cooperation, diminished employee commitment and lower levels of quality and productivity. 

This in-depth training course provides successful strategies to remain composed and deal confidently with disagreements, confrontations, anxiety and anger—before they get out of hand. This powerful training course will teach your employees to understand difficult personalities and equip them with savvy strategies to gain the control of situations and deal with poor behavior so that the repetitive patterns finally cease. 

Your employees will never again be defenseless when facing the intimidating and impossible behavior of others. This unique course is proven to help professionals deal with a variety of workplace conflict and the personalities that make our workplaces difficult and uncomfortable.

• Gain insights into what goes on in our brains to move us from resistance to buy-in  • Get the attention of individuals who matter most to you in your profession  • Handle a difficult situation or relationship by moving a person from anger to rationality • Change an unfavorable professional relationship into a more favorable one 

Learn how to WOW customers! 

Providing world class customer service is what will keep your customers coming back.

World class customer service will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. 

In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. 

Simple attitudes about the customer being “number one” or providing “first class” service are not enough. We will present value-based training approach to meet or exceed the expectations of ALL customers, both external and internal.

This training seminar on providing world class customer service gives you the skills you need to communicate with professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Increase the return on your customer service dollars • Make your customers feel important and appreciated • Reduce stress and turnover in customer service jobs • Move into Customer Value vs Satisfaction • Become a master in the art of listening • Say "no" and be firm without antagonism

At work, you're faced with difficult challenges, tight time constraints, and trying relationships. While managing everything on your to-do list and everyone you deal with, emotions can easily flare up and situations can become tense. 

Do you have the tools needed to maintain steady self-control in the face of confrontation, conflict, and change?

It is all too easy for situations to become emotionally charged in the workplace. One cross word, bad mood, or mishandled situation can damage a relationship deeply. The instability and uncertainty surrounding businesses today only increases the pressure you feel to perform at your peak. And, as ongoing changes take their toll on you, it's easy to feel overwhelmed, overworked, and completely stressed out.

As you face the pressures of doing more work with more stressful deadlines and workplace demands on personal time, you're likely to find yourself in situations where it's critical to control your emotions.

Here's an opportunity for you and every member of your team to develop the steady self-control that people respond to and respect. The stress-management system taught in this seminar is simple and proven. It can help you live a happier and less stressful life starting the very next day. 

Just think of how that could impact your team, your department, and even your organization!

When you start to lose your temper … you'll remain calm and clearheaded • When you're upset and feel the tears well up … you'll stay powerful and effective • When you're faced with a difficult challenge … you'll stick with it, even when solutions don't come easily • When you feel overwhelmed … you'll stay productive and positive • Stay calm in any situation

What they say about JET: “I like that the training focuses on what an individual can change about oneself”~ Hannah T., Cultural Resource Coordinator –Tacoma Power 

“I learned how to control emotions, be assertive, and love conflict!” ~ Jesus A., Geotechnical Engineer – City of Los Angeles *

“After this seminar I’m going to set goals and stay focused” ~ Rebecca C., Lead CASC Tech – Social Security Administration

Diversity is any dimension that can be used to differentiate groups and people from one another. It means respect for and appreciation of differences in ethnicity, gender, age, national origin, disability, sexual orientation, education, and religion.

But it’s more than this. We all bring with us diverse perspectives, work experiences, life styles and cultures. As a source and driver of innovation, diversity is a “big idea” in business and in society. The power of diversity is unleashed when we respect and value differences.

Inclusion is a state of being valued, respected and supported. It’s about focusing on the needs of every individual and ensuring the right conditions are in place for each person to achieve his or her full potential. 

Inclusion should be reflected in an organization’s culture, practices and relationships that are in place to support a diverse workforce. In simple terms, diversity is the mix; inclusion is getting the mix to work well together.

In this course the participants will focus less on the identity of a person, but more on the uniqueness and value of each individual as the organization’s most valuable resource. Participants will learn how to avoid stereotypes, bias and minimize common fears and barriers. This promises to be an eye-opening, amazing day that will allow participants to widen their prospective and broaden their horizons!

How do you define diversity—what it is and isn't? • Am I "safe" simply following the law? • Can't we just acknowledge that we are the same and different—then get on with our work? • How do I handle diversity problems on my staff—or worse, with people who outrank me? • What do I do if I'm accused of something? • How do I institute change without ticking people off?

We have all been there – marooned in those dreadful meetings that drag on and on because people won’t stay on topic, or maybe there was no topic to begin with. Sometimes, it is just plain hard to tell. 

Sadly, the root of the problem is usually the fact that the person running the meeting is poorly equipped to handle the job. If you want your meetings to get more done in less time, our one-day seminar was created just for you!

Learn how to lead dynamic meetings with passion and wisdom. You’ll learn some amazing tools that promote dialog and openness so that people feel heard and understood. Creating an environment where people can safely express their feelings helps your team capitalize on the synergy of diverse viewpoints, backgrounds, perspectives and work styles. 

You’ll learn how to give a powerful persuasive presentation and gain support for your ideas. In this course, you will develop your personal brand of charisma and learn to facilitate meetings that no will mind attending!

Manage time and get results, while spending less time in meetings • Make meetings more efficient, whether you are the facilitator or a participant • Prepare and use the most important tool in a meeting - an agenda • Reach high quality decisions that are supported by everyone involved • Schedule meeting times for best productivity • Recognize and deal with distractions in order to keep things on track • Evaluate the effectiveness of meetings • Follow up on decisions • Resolve the difficult interpersonal situations that often arise during important meetings